The short version
A payment puts your listing on the leaderboard straight away, so payments cannot be cancelled or refunded once a listing is live. We do refund payments that were charged by mistake, and payments for listings we remove for reasons that are not your fault.
1. No cancellations after payment
Listings go live as soon as a payment is confirmed. For that reason, a payment cannot be cancelled or reversed because you changed your mind, because your listing was outranked later, or because it did not bring the visitors, clicks or sales you expected. As our Terms explain, we do not guarantee any rank, any length of time at a rank, or any result.
2. When we will refund
We will refund the amount in full in these cases:
- Duplicate charge. You were charged more than once for the same intended payment.
- Charged in error. You were charged an amount different from the one shown at checkout.
- Payment taken, listing not published. Your payment succeeded but, because of a fault on our side, your listing or its rank was not recorded.
- Removal not caused by you. We removed your listing for a reason that is not a breach of our Terms or Rules, for example because we closed the Site or made a mistake.
3. When we will not refund
- We removed your listing for breaking our Terms or Rules.
- Your listing was outranked, or your rank was lower than you hoped.
- You entered the wrong website address, name or description. Contact us and, where we can, we will correct it for free, but the payment stays.
- The website you listed stopped working, was changed, or was taken down.
- You paid for the wrong listing. Payments cannot be moved from one listing to another.
4. How to ask for a refund
- Write to us through the Contact page and mark your message “Refund”.
- Tell us the website address of the listing, the date and amount of the payment, the payment reference from your receipt, and what went wrong.
- Please contact us within 7 days of the payment. Requests after that may not be accepted.
We will look into your request and reply with our decision. If